The French Guy

macOS Catalina – ImageCapture Error 9956 when trying to import pictures into a network drive.

So you upgraded to macOS Catalina, and wanted to use ImageCapture in order to import pictures from your iOS Device (iPhone, iPad) into a network drive, and ImageCapture is giving you the error “The operation couldn’t be completed. ( error -9956.) (-9956).

Good news, I have a fix for you!
– Open System Preferences
– Go to Security & Privacy
– Select Privacy
– Select on the left FULL DISK ACCESS

– In the finder, go under your main hard drive, then
– Go in System
– Go in Library
– Go in Image Capture
– Go in Devices
– Drag and Drop “PTPCamera” into the app list in the previously opened Security & Privacy
– Make sure the check box in front of it is checked

It will warn you that PTPCamera will not have full disk access until it is quit. Click on Quit Now.

This is what you should end up with:

If ImageCapture was opened, quit it.
Unplug your phone. Restart ImageCapture, plug back your phone, and taddaaaa…! Your can now import into your network drive!

27 Replies to “macOS Catalina – ImageCapture Error 9956 when trying to import pictures into a network drive.”

  1. There is no PTPCamera app in my System/Library/ImageCapture/Devices ? Only three Canon IJScanner apps and one EPSON Scanner app.
    Any idea how to solve the issue in this case? Thanks

    1. Hi – PTPCamera stands for Picture Transfer Process. It is a part of the macOS.
      What version of macOS do you have? Was it a new install or upgrade? It should definitely be there..

  2. Thanks for the quick reply! I looked in the wrong directory (/Library instead of System/Library) and found it now. Unfortunately adding full disk access to PTPCamera did not solve the problem for me.

    1. Finally, it works after I read your message about the wrong directory. It solved now. Thanks.

  3. I couldn’t transfer anything until I did this, which worked beautifully for me. the other solutions I had found talked about giving full disk access to ImageCapture, but didn’t talk about PTPCamera, and I sure could not have found that without help.

    BTW, ImageCapture used to work flawlessly for me, and I don’t know when this stopped working, i.e. whether it was due to an iOS upgrade or a Mac OS upgrade, but it’s now working with iPhone 6s iOS 13.3.1 and my iMac with macOS Catalina 10.15.3

  4. I have a Nikon Z 7 that I am trying to pair with my computer. It isn’t recognized in the finder, but I was able to get Image Capture to recognize it. However, some of my video files won’t transfer. The smaller ones will transfer, but I have two larger ones that won’t, and the 9956 error message keeps popping up for them. I’m wondering if it is because of the file size. But how am I supposed to get them onto my computer? I’ve tried what you’ve said. Adobe Bridge, DaVinci Resolve, and even Nikon’s Wireless Transmitter Utility won’t work. Just wondering if anyone here knew how to help me.

    1. If you start the CONSOLE in spotlight, you’re going to have a ton of messages.
      Any way you can filter the one related to your NIKON, and share it ? Do you have enough space on your HD? Are you transferring directly from the camera, or from the memory card into your Mac ?

    2. Hi Alyssa,
      Did you ever find a fix for your z7? I have a z6 and having the exact same issue. works fine for pictures and smaller videos but getting error message when it tries to move 4GB video

  5. Fantastic… I have been struggling to find a solution for this for months now… this is the only solution that actually worked!

  6. When I look in the devices folder it’s the same as Freidels, 3 Canon and 1 EPSON but no PTPCam. Searched for it by name and looked in any possible other folders but it’s nowhere to be seen which makes me think that’s the reason both iPhoto and image capture says no items. However it keeps saying not responding in activity monitor every time I plug my phone in. Not sure what to do😩

    1. I just tried with the latest OS X (10.15.4) and actually I don’t see PTPCamera process anymore.
      Do you have the same error message at the one specified in the title of this post?

  7. hi frank… I have tried it, all looks good but the error still there…I transfer a pair of files and then it appears again…that sucks… got and iMac retina from 2017 and iPhone X and not been able to free the space of my iPhone is freaking me out. how could it be with such an expensive thing can’t do such a simple thing?? thanks for your work

    1. hi – I can try to help if you want to do a remote session. For me it worked. So I would need to investigate on your end. Did you install the latest macOS and iOS software on your devices ?

  8. Hello,

    I can’t seem to click and drag PTP camera into the app list. I’ve tried adding it through the + symbol, but that doesn’t work either. Any suggestions? 🙏🙏🙏

    1. Hi,
      You can’t drag it. Unlock the little lock at the bottom of the image so you can have admin right, then add the app through the + sign , and it should work.

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